Privacy Policy

Effective Date: June 2, 2025

Welcome to ChatGen (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website and services at (the “Website” or “ChatGen”). By using ChatGen, you agree to the practices described in this Privacy Policy.

I. Information We Collect

We may collect the following types of information when you use ChatGen:

Personal Information:

• Your email address, if you provide it to create an account or sign up for updates.
• Information tied to your Apple ID, Google account, or other third-party credentials if you use them to log in to ChatGen.
• Any other information you voluntarily provide, such as through forms or communications with us.

Non-Personal Information:

• Usage data, such as your IP address, browser type, operating system, and pages visited on the Website.
• Aggregated or anonymized data that does not identify you personally.

Content You Upload:

• Text, images, PDFs, or other files you upload to ChatGen for processing or interaction with our AI features.

II. How We Use Your Information

We use your information for the following purposes:

• To Provide Our Services: To operate ChatGen, process your requests, and deliver the AI-powered features you use on the Website.
• To Communicate: To send you updates, respond to your inquiries, or provide customer support via support@chatgen.net.
• To Improve Our Product: To analyze usage patterns and enhance the functionality and performance of ChatGen.
• For Marketing: With your consent, to send you promotional offers or information about ChatGen and related services.
• To Comply with Legal Obligations: To meet requirements under applicable laws, such as tax or accounting regulations.

III. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill our obligations to you when you use ChatGen.
• Consent: Where you have explicitly agreed to certain uses, such as receiving marketing emails.
• Legitimate Interest: For purposes like improving our services or ensuring the security of the Website, provided this does not override your rights.

IV. How We Share Your Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Third parties that assist us in hosting, analytics, payment processing, or customer support, under strict confidentiality agreements.
• Legal Authorities: If required by law, court order, or to protect our rights, property, or safety, or that of others.

V. Data Storage and Security

We store your personal information with trusted hosting organizations that meet our security standards. We encrypt your data where possible before transmission and take reasonable measures to protect it from unauthorized access, loss, or misuse. Our address for data-related matters is:

VI. How Long We Retain Your Data

We retain your personal information only as long as necessary to:

• Provide ChatGen services to you.
• Comply with legal obligations (e.g., tax or audit requirements).
• Maintain security and prevent fraud.

If you request deletion of your data, we will erase it unless retention is required for legal or backup purposes, in which case it will be stored no longer than necessary.

VII. Your Rights

You have the following rights regarding your personal information:

• Access: Request details about the data we hold about you.
• Rectification: Ask us to correct inaccurate information.
• Erasure: Request deletion of your data, subject to legal exceptions.
• Restriction: Limit how we process your data in certain cases.
• Withdrawal of Consent: Opt out of marketing or other consent-based processing at any time.

To exercise these rights, contact us at support@chatgen.net.

VIII. International Transfers

If you are outside the United States, your data may be transferred to and processed in the U.S., where our servers are located. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

IX. Children`s Privacy

ChatGen is not intended for children under 13. We do not knowingly collect personal information from children under this age. If you are under 13, please do not use ChatGen or provide any personal information. If you are between 13 and the age of majority in your jurisdiction, you may use ChatGen only with the consent and supervision of a parent or legal guardian.

X. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their policies before providing any personal information.

XI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of ChatGen after such changes constitutes acceptance of the revised policy.

XII. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

Email: support@chatgen.net

Other Links: Terms of Use | Privacy Policy | Refund Policy